Top 5 Things You Should Be Aware Of Before Working In a Call Center
There is undoubtedly a conception we all have when we think of call center work. An image of cubicles, staplers, ringing phones, and donuts in the break room may come to mind. And if you’ve seen TV shows like The Office or Workaholics, you may have an exaggerated interpretation of what it’s like to work at a nine to five desk job — the reality is not quite as whimsical.
The changes in the call center industry bring in new benefits. If you’re interested in a career with relatively few entry requirements, opportunities for advancement, and a focus on work-life balance, a telecommunications role may be your next calling.
Need some help deciding? Here are five things to consider before working in a call center.
It’s Easy to Get Started
Finding a new career path has become increasingly more difficult with employer expectations of professional experience. Even entry-level jobs seem to demand one to five years of experience to land an interview. And with the inception of LinkedIn and Indeed, you’ve got more competition when you apply for jobs.
This is not always the general case with call center jobs. The “in” is much easier, and most companies are willing to give people a chance to start. The requirements are accessible, as most employers don’t require a college degree and will train you on the job.
Almost Every Industry Needs Call Reps
When you need any service or answer from a business, you generally do two things. First, you search for the solution or service you’re looking for on Google. And afterward, you call that business for assistance.
With a shift towards automation, you’d think call jobs would be on the decline. Despite this, nearly 90% of people still prefer talking to a live representative. It is still one of the most efficient ways for solutions-oriented conversation.
There is Opportunity to Grow
Depending on the size of a company, call teams range in size. For example, one company may have a small customer support team. Another company’s entire business strategy may involve having phone representatives. Teams of this size can mean having hundreds of people on the phone.
Regardless of size, call teams still need leadership. There is generally a fair opportunity for advancement working in call centers, from team lead to upper management. As teams grow, companies will often look to hard-working employees to fill leadership positions.
The Opportunity to Work Remote
Who doesn’t want the opportunity to work from home? An estimated 22% of the American workforce will be remote by the year 2025. The increase of remote work applies to various occupations, call center jobs included.
Remote employees tend to be surprisingly more productive than in-office employees. With these new insights, many employers are starting to shift their employees to work from home full-time.
Work-Life Balance
Work burnout is an authentic experience every employee faces at some point.
The benefit of working at a call center is that unless you work sales, you don’t take your work home with you. At the end of the day, you’ve done your work, and you can go on with living your life to the fullest — companies like Rightway Funding focus on creating a comfortable work environment with an emphasis on work-life balance.
Closing thoughts
If you’re going to work anywhere, it may as well be somewhere that values your hard work and the opportunity to grow. Call centers are a great place to start a career path or make a pivot into something new. For more articles on all things tech, follow us on social media.
If you’re an enthusiast of French music as much as we are, check out our YouTube or Spotify.
